‍ ‍1. Introduction‍ ‍

Rossendale Valley Markings Ltd (trading as Rossendale Valley Playgrounds) is committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, or purchase our products and services.

2. Data Controller

Rossendale Valley Markings Ltd is the Data Controller responsible for your personal data. If you have any questions about this policy or how we handle your data, please contact us at the email address above.

3. The Personal Data We Collect‍ ‍

We may collect, use, store and transfer the following types of personal data:

a) Identity Data Name Company or school name

b) Contact Data Email address Phone number (if provided) Billing and site address

c) Transaction Data Records of quotations, invoices, and payments made by bank transfer

d) Technical Data IP address Browser type and version Pages visited and time spent on the website Cookie data collected via analytics tools

4. How We Collect Your Data‍ ‍

We collect data through: Website contact forms, direct email enquiries, telephone enquiries, quotation and order processes, website analytics and cookies.

5. How We Use Your Personal Data (Legal Basis)‍ ‍

We only process your data where we have a lawful basis to do so under UK GDPR:

Purpose - Legal Basis

Responding to enquiries and providing quotations - Legitimate interest

Processing orders and invoicing - Contractual obligation

Maintaining financial records - Legal obligation

Improving website performance and user experience - Legitimate interest

6. Cookies and Analytics

Our website uses cookies and similar technologies to distinguish you from other users, analyse how the site is used, and improve your experience.

Cookies are small text files placed on your device when you visit a website. They help us understand user behaviour and allow certain parts of the website to function correctly.

Types of Cookies We Use

Essential cookies

Required for the website to function properly

Analytics cookies

Help us understand how visitors use the website and improve performance

Analytics Cookies

We use analytics tools through Squarespace to collect information such as:

• Pages visited

• Time spent on pages

• How you arrived at the site

• General location based on IP address

This information is anonymous and used only to improve website performance and user experience.

Managing Cookies

You can control, block, or delete cookies through your browser settings. Please note that disabling essential cookies may affect how the website functions.

When you first visit our website, you will be presented with a cookie notice allowing you to accept or manage your cookie preferences.

For more detailed information about cookies and how to manage them, you can visit www.allaboutcookies.org.

7. Data Sharing

We do not sell, trade, or rent your personal data.

We may share data only where necessary with:

• Our accountant for financial record keeping

• IT or website support providers (only where required for maintenance)

All third parties are required to respect the security of your data and treat it in accordance with the law.

8. Data Storage and Security

• All customer data is accessed only by the business owner

• Data is stored securely on password protected devices

• We take reasonable technical and organisational measures to protect your data from unauthorised access, loss, or misuse

9. How Long We Keep Your Data

We retain personal data only as long as necessary:

Enquiry emails and contact form messages - Up to 24 months

Customer order and invoice records - 6 years (legal requirement)

Website analytics data - As determined by analytics provider settings

10. Your Legal Rights

Under UK GDPR, you have the right to:

• Request access to your personal data

• Request correction of inaccurate data

• Request erasure of your data where applicable

• Object to processing based on legitimate interests

• Request restriction of processing

• Request transfer of your data (data portability)

To exercise any of these rights, please contact us by email.

11. Children’s Data

Our services are intended for schools, organisations, and businesses. We do not knowingly collect personal data from children under 16.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

13. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

14. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Rossendale Valley Markings Ltd
Email: info@rossendalevalleymarkings.co.uk

These Terms and Conditions govern your use of this website and any purchases or enquiries made through it. By using this website, you accept these Terms and Conditions in full.

1. About Us

This website is operated by Rossendale Valley Markings Ltd, trading as Rossendale Valley Playgrounds.

2. Use of This Website

You agree to use this website only for lawful purposes. You must not use this website in any way that may cause damage to the site or impair its availability or accessibility.

3. Intellectual Property

All content on this website, including text, images, graphics, designs, and logos, is either the property of Rossendale Valley Markings Ltd or used under licence from third-party suppliers.

You may not copy, reproduce, or distribute any content from this website without prior written permission from the relevant copyright owner.

4. Product and Service Information

All descriptions of products and services are provided in good faith. We reserve the right to make changes to specifications, designs, materials, or services without notice where necessary.

Images on the website are for illustrative purposes only and may not represent the final installed product exactly.

5. Quotations and Orders

All quotations provided are valid for 14 days, unless stated otherwise.

A contract is formed only when a quotation is accepted in writing and confirmed by us with an invoice.

We reserve the right to refuse any order at our discretion.

6. Pricing and Payment

Prices are provided within quotations. A non-refundable deposit of 50% of the invoiced amount is required. Payment is made by bank transfer agreed at the quotation stage as outlined in our Payments Terms and Conditions.

We reserve the right to delay installation dates and charge interest on late payments in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

7. Cancellations

Orders may not be cancelled once materials have been purchased or work has been scheduled. Any cancellation may be subject to charges to cover costs already incurred.

8. Limitation of Liability

We shall not be liable for any indirect, incidental, or consequential loss arising out of the use of this website or our services.

Our total liability for any claim arising from our services shall not exceed the total amount paid for those services.

9. External Links

This website may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites.

10. Privacy

Your use of this website is also governed by our Privacy Policy.

11. Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated effective date.

12. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.